1. ORDER PROCESSING
Orders are generally processed Monday through Friday, excluding holidays.
Most in-stock orders are processed within 1–3 business days after payment has been successfully authorized.
Orders containing products that are temporarily unavailable, made to order, or subject to additional verification may require additional processing time.
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
Please note that estimated delivery times begin after your order has been processed and shipped.
2. U.S. RETAIL ORDERS
For orders shipped within the United States, available shipping methods and estimated delivery times will be displayed at checkout.
Delivery times may vary depending on the destination, shipping method, carrier, product availability, and other circumstances.
Estimated delivery times are provided for guidance and are not guaranteed unless specifically stated otherwise.
Depending on the carrier and destination, deliveries may be made on weekends.
FREE SHIPPING
Eligible U.S. orders may qualify for free standard shipping when the order value meets the free-shipping threshold displayed on our website or at checkout.
Shipping promotions may be subject to additional terms, exclusions, or product restrictions.
3. INTERNATIONAL SHIPPING
TACSUPPLYHUB may offer shipping to selected international destinations.
Available destinations, shipping methods, delivery estimates, and shipping charges may vary by country and will be displayed at checkout where available.
International delivery times may be affected by:
- Customs clearance
- Import procedures
- Local delivery services
- Weather
- Transportation disruptions
- Holidays
- Other circumstances outside our control
International delivery estimates are therefore not guaranteed unless expressly stated otherwise.
4. CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, such charges may be the responsibility of the customer or recipient.
Customers are responsible for providing accurate information required for customs clearance.
TACSUPPLYHUB is not responsible for delays caused by customs authorities or for charges imposed by the destination country.
Where required by applicable law, customs duties and taxes will be handled according to the applicable sales and delivery terms shown at checkout.
5. TRACKING YOUR ORDER
Once your order has shipped, tracking information will be provided when available.
Tracking information may take some time to become active after the package has been handed over to the carrier.
The carrier's tracking information is generally the most current source for shipment status and estimated delivery.
If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location before contacting us.
If you still cannot locate the package, please contact us so we can assist with the next steps.
6. SHIPPING DELAYS
While we work to ship orders as quickly as possible, delivery dates may be affected by circumstances outside our control, including:
- Severe weather
- Carrier delays
- Customs processing
- Transportation disruptions
- Peak-season volume
- Incorrect shipping information
- Other unforeseen circumstances
A shipping delay does not automatically mean that an order has been lost.
If a shipment appears to be significantly delayed or lost, we will work with the applicable carrier to investigate the shipment and determine the appropriate next steps.
7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order has not yet shipped and you need to correct your shipping address, please contact us as soon as possible.
Once an order has shipped, we may not be able to change the delivery address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
WHOLESALE & SMALL BUSINESS SHIPPING
TACSUPPLYHUB welcomes business orders from:
- Small businesses
- Retailers
- Resellers
- Distributors
- Contractors
- Outdoor and tactical businesses
- Government and institutional buyers
- Dropshipping businesses
Wholesale and business orders may be subject to different shipping arrangements from standard retail orders.
Shipping terms may depend on:
- Order quantity
- Product mix
- Destination
- Stock availability
- Shipping method
- Order value
- Customer requirements
For larger or recurring orders, customers may contact our business sales team to discuss shipping options before placing an order.
8. WHOLESALE SHIPPING OPTIONS
Depending on order size and destination, wholesale customers may be offered:
- Standard parcel shipping
- Expedited shipping
- Multi-carton shipments
- Freight shipping
- Commercial delivery
- Other transportation solutions appropriate for the order
For larger orders, TACSUPPLYHUB may select the most appropriate shipping method based on shipment size, destination, and delivery requirements.
Shipping costs for wholesale orders may be quoted separately when standard checkout shipping rates do not accurately reflect the shipment requirements.
9. SMALL BUSINESS AND LOW-MOQ ORDERS
We understand that many small businesses do not require large container-level purchases.
Eligible small-business orders may be fulfilled using standard parcel shipping or other suitable methods based on order size and destination.
Where applicable, customers may place smaller wholesale or business orders without committing to large minimum quantities.
Shipping charges and available shipping methods will depend on the specific order.
For recurring or larger-volume purchases, please contact us to discuss customized shipping arrangements.
10. DROPSHIPPING ORDERS
TACSUPPLYHUB may support dropshipping orders for approved business customers.
Dropshipping orders may be shipped directly to the business customer's end customer where the applicable service is available.
Dropshipping shipping arrangements may include:
- Individual parcel fulfillment
- Direct-to-customer delivery
- Neutral or agreed shipping documentation, where available
- Tracking information
- Other fulfillment arrangements agreed between TACSUPPLYHUB and the business customer
Dropshipping customers are responsible for providing accurate recipient information and any special delivery instructions required for fulfillment.
Additional requirements may apply to dropshipping or high-volume fulfillment programs.
11. WHOLESALE SHIPPING QUOTES
For wholesale or business orders that require special transportation arrangements, TACSUPPLYHUB may provide a separate shipping quotation before shipment.
A shipping quotation may depend on:
- Carton quantity
- Total weight and dimensions
- Destination
- Shipping service
- Delivery address type
- Customs requirements
- Current carrier rates
Shipping quotations are generally valid only for the period specified in the quotation.
12. SPLIT SHIPMENTS
An order containing products from different warehouses or with different availability dates may be shipped in multiple packages or shipments.
When an order is split into multiple shipments, tracking information may be provided separately for each shipment.
Unless otherwise agreed, shipping charges will be calculated according to the applicable shipping terms for the order.
13. LARGE OR COMMERCIAL ORDERS
Large wholesale, commercial, institutional, or project-based orders may require special handling.
Before shipment, TACSUPPLYHUB may confirm:
- Product availability
- Shipping method
- Delivery address
- Receiving requirements
- Shipping costs
- Estimated delivery schedule
- Other relevant fulfillment details
Customers receiving freight or commercial shipments should ensure that the delivery location is suitable for the selected shipping method.
14. DELIVERY INSPECTION FOR BUSINESS ORDERS
Business customers receiving cartons, freight, or larger shipments are encouraged to inspect the shipment upon delivery.
If cartons appear visibly damaged, customers should document the condition with photographs and notify the carrier where appropriate.
Any shortage, visible damage, or discrepancy should be reported to TACSUPPLYHUB as soon as reasonably possible so that we can assist with the carrier claim or other appropriate resolution.
This does not limit any mandatory rights available under applicable law.
15. SHIPPING AND RETURN PERIODS
Shipping delays do not reduce any applicable return or exchange rights.
Where our Returns & Exchanges Policy provides a return period calculated from the date of delivery, the applicable period begins from the delivery date rather than the date the order was placed.
Please refer to our Returns & Exchanges Policy for complete information.
16. CONTACT US
If you have questions about shipping, delivery, wholesale fulfillment, dropshipping, or business orders, please contact us.
TACSUPPLYHUB
Email: support@tacsupplyhub.com
We are happy to help with questions regarding your order or business shipping requirements.